OWA Blank Page or HTTP 500 After Login? Start the Forms-Based Authentication Service

The Symptom

Outlook Web App (OWA) shows its sign-in page as normal, but after you enter your credentials it returns an HTTP 500 error or a blank page instead of opening the mailbox.

Outlook Web App sign-in page
OWA showing a blank page after login

Running IISReset /NoForce, or even rebooting the server, doesn’t change anything.

The Cause and Fix

This is typically caused by the Microsoft Exchange Forms-Based Authentication service being stopped. Open Services on the Exchange server and start it. OWA works again immediately.

Microsoft Exchange Forms-Based Authentication service stopped in Services